Luxe Flora Purple Handmade Beaded Bracelet + Ring Combo

• Keep away from water, fragrance, and harsh chemicals
• Always take off before sleeping & showering
• Store it in the pouch given with earrings for longevity

At Ciao Bella, we care deeply about the quality of our handcrafted jewellery and strive to ensure you’re happy with your purchase. Below is our policy for cancellations, returns, and refunds.

Cancellations

Once orders have been confirmed, they can’t be cancelled and won’t be eligible for a refund.

Returns & Exchanges

We understand that sometimes you may need to return/exchange a product. However, please note that we do not accept returns/exchanges unless the product is damaged or defective upon arrival. We encourage you to carefully review your order before making a purchase.

Damaged or Defective Products

• If your item arrives damaged or defective, you must report it to us via Email or WhatsApp within 24 hours of delivery.
• You must provide a 360° unboxing video to support your claim. It must start from the moment you open the outer tamper-proof packaging.
• Depending on stock availability, you can choose between: Exchange of the product, or Refund of the product value.
  
• In case of a refund approved, the Refund will be issued as a coupon code within 2-3 working days.
  
  

Situations Where Refund / Exchange Is NOT Allowed

We do not offer refunds or exchanges in the following cases:

• Pre-orders and customised orders (these require full payment when placed).
• Products that have been used.
• Items purchased during seasonal sales.
• Minor variations in colour or design, or size, because handcrafted products may vary slightly, and displays on different devices may differ.
• After 3 failed delivery attempts by our courier partners.
• If the shipping address provided was incorrect or outdated.
• When a prepaid/partially paid order is refused at the time of delivery.
• Delays or issues arising from natural disasters or unavoidable circumstances.
• Shipping charges are non-refundable – if we approve a refund, only the product’s value will be refunded.

Contact Information

If you have any questions or concerns regarding our returns & refunds policy, please contact us at:

Email: ciaobellajewelsonline@gmail.com
WhatsApp: (+91) 99109 37721
DM us on Instagram at @ciaobella.jewels
Timings: Mon-Sat, 10.00 am to 7:00 pm

If you have any questions or concerns, please contact us at:

Email: ciaobellajewelsonline@gmail.com

WhatsApp: (+91) 99109 37721

DM us on Instagram: @ciaobella.jewels

Timings: Mon-Sat, 10.00 am to 7:00 pm (Indian Standard Time)