Terms of service

Last Updated: July 12, 2026

Welcome to CIAO BELLAĀ®, a brand owned and operated by BELLA & COMPANY ("we", "our", "us"). These Terms & Conditions ("Terms") govern your access to and use of our website https://ciaobella.in and the purchase of products offered through our Website.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

1. Business Information

Legal Business Name: BELLA & COMPANY

Brand Name: CIAO BELLAĀ® (Registered Trademark)

Business Type: Proprietorship

GSTIN: 06AYPPG1076M2Z1

Website: https://ciaobella.in

Email: ciaobellajewelsonline@gmail.com

2. Eligibility

By using this Website, you confirm that you are legally capable of entering into a binding contract under applicable law.

3. Product Information

We make every reasonable effort to ensure that product descriptions, pricing, photographs, dimensions, and other information are accurate.

As our jewellery is handcrafted, slight variations in colour, bead placement, finish, texture, shape, and dimensions are natural characteristics of handmade products and should not be considered defects.

Actual product colours may vary slightly depending on your screen settings and lighting conditions.

4. Pricing

All prices displayed on the Website are inclusive of applicable GST unless otherwise stated.

We reserve the right to change prices, offers, discounts, or promotions without prior notice.

If an item is listed at an incorrect price due to a typographical, technical, or system error, we reserve the right to cancel the order and issue a full refund if payment has already been received.

5. Orders

Submitting an order does not constitute acceptance of that order.

BELLA & COMPANY reserves the right to accept, reject, limit, or cancel any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Payment verification issues
  • Suspected fraud
  • Incorrect customer information
  • Operational or technical issues

If your order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

6. Payment

We accept payment through secure third-party payment gateways made available during checkout.

BELLA & COMPANY does not store your complete debit card, credit card, CVV, UPI PIN, or banking credentials.

7. Partial Cash on Delivery (India)

Where Partial Cash on Delivery (Partial COD) is offered, customers are required to pay the advance amount displayed at checkout.

The advance amount is used to process and dispatch the order and is generally non-refundable if the order is refused, remains undelivered due to customer unavailability, or is returned because of an incorrect address or repeated failed delivery attempts, except where required by applicable law or where the return is due to our error.

8. Shipping & Delivery

Shipping timelines displayed on our Website are estimates only and may vary due to courier delays, weather conditions, customs clearance, festivals, strikes, or other circumstances beyond our reasonable control.

For international orders, customers are responsible for any customs duties, VAT, import taxes, or local charges imposed by their country's authorities.

For complete details, please refer to our Shipping Policy.

9. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Customers may be required to provide photographs, videos, or an unboxing video to support claims relating to damage, missing items, or incorrect products.

10. Intellectual Property

CIAO BELLAĀ® is a registered trademark of BELLA & COMPANY.

All content available on this Website, including product photographs, product descriptions, jewellery designs, graphics, logos, illustrations, videos, text, website design, and other materials, is owned by or licensed to BELLA & COMPANY and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

11. Acceptable Use

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt to gain unauthorized access to the Website or its systems.
  • Copy or scrape Website content.
  • Upload malicious software or code.
  • Interfere with Website functionality.
  • Misuse our intellectual property.

12. User Content

If you submit reviews, photographs, videos, testimonials, or other content relating to our products, you grant BELLA & COMPANY a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, and share such content for marketing, promotional, and business purposes, unless you request otherwise.

13. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Disclaimer

This Website and its content are provided on an "as is" and "as available" basis.

While we make reasonable efforts to ensure accuracy, we do not guarantee that the Website will always be uninterrupted, error-free, or free from technical issues.

15. Limitation of Liability

To the fullest extent permitted by applicable law, BELLA & COMPANY shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of this Website or the purchase of our products.

Our total liability, if any, shall not exceed the purchase price of the product giving rise to the claim.

Nothing in these Terms excludes or limits any rights available to consumers under applicable law.

16. Force Majeure

BELLA & COMPANY shall not be responsible for delays or failure to perform its obligations where such delay or failure results from events beyond our reasonable control, including natural disasters, floods, fires, pandemics, strikes, war, governmental actions, customs delays, transportation disruptions, or failures of third-party service providers.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Faridabad, Haryana, India.

18. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page with the revised "Last Updated" date. Continued use of the Website constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and Legal Notice, constitute the entire agreement between you and BELLA & COMPANY regarding your use of this Website.

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

BELLA & COMPANY