Privacy policy

Last Updated: July 12, 2026

BELLA & COMPANY ("BELLA & COMPANY", "CIAO BELLAĀ®", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from https://ciaobella.in (the "Website").

By accessing or using our Website, you agree to the practices described in this Privacy Policy.

1. Business Information

Legal Business Name: BELLA & COMPANY

Brand Name: CIAO BELLAĀ® (Registered Trademark)

Business Type: Proprietorship

GSTIN: 06AYPPG1076M2Z1

Website: https://ciaobella.in

Email: ciaobellajewelsonline@gmail.com

2. Information We Collect

Personal Information

When you browse our Website, create an account, place an order, subscribe to our newsletter, contact us, or otherwise interact with us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Mobile phone number
  • Order and purchase history
  • Account information (if applicable)
  • Messages or enquiries sent to us
  • Product reviews or feedback
  • Marketing preferences

Payment Information

Payments are securely processed through trusted third-party payment providers. BELLA & COMPANY does not store your complete debit card, credit card, UPI PIN, CVV, or net banking credentials.

Automatically Collected Information

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Date and time of your visit
  • Referring website
  • Shopping activity
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify payments
  • Provide customer support
  • Respond to enquiries
  • Send order confirmations and shipping updates
  • Improve our Website and customer experience
  • Detect fraud and enhance security
  • Comply with legal obligations
  • Send promotional emails, SMS, or WhatsApp messages where permitted or where you have provided consent

You may unsubscribe from marketing communications at any time.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve Website performance
  • Understand visitor behaviour
  • Measure advertising performance
  • Personalize your shopping experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain Website features.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary, including:

  • Shopify (our e-commerce platform)
  • Payment service providers
  • Courier and logistics partners
  • IT and website service providers
  • Marketing and analytics providers
  • Government authorities or law enforcement where required by law

These parties receive only the information necessary to perform their services and are expected to protect your information.

6. Analytics and Advertising

We may use tools such as Google Analytics, Google Ads, Meta Pixel, and similar technologies to:

  • Measure Website performance
  • Understand customer behaviour
  • Improve our advertising
  • Show relevant advertisements on other platforms

These tools may use cookies and similar technologies.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes
  • Enforce our policies

When your information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We maintain reasonable administrative, technical, and organizational safeguards to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

As we serve customers worldwide, your information may be processed or transferred to countries where our service providers operate. We take reasonable measures to protect your information during such transfers.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent for marketing communications
  • Contact us regarding the use of your personal information

To exercise these rights, please contact us using the details below.

11. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before sharing any personal information.

12. Children's Privacy

Our Website is not intended for individuals who are below the age required to independently consent under applicable law. We do not knowingly collect personal information from such individuals.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised "Last Updated" date.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

BELLA & COMPANY