• Store your jewellery in a cool, dry place, away from direct sunlight and moisture.
• Keep each piece separately in a plastic pouch to avoid scratches and tangling.
• Avoid contact with water, perfumes, lotions, hairsprays, and other chemicals.
• Remove your jewellery before bathing, swimming, exercising, or sleeping.
• Wipe gently with a soft, dry cloth after each use.
• Handle handcrafted pieces with care. Avoid pulling, bending, or dropping them.

Please Note: Our jewellery is handcrafted, so slight variations in colour, finish, or bead placement are natural and make every piece unique. Brass jewellery may develop a natural patina over time, which can be easily restored with a soft polishing cloth.

We ship across India and worldwide.

For India Orders

🚨 Important: The estimated delivery date for your pincode is displayed at checkout for all available shipping methods, allowing you to choose the option that best suits your needs.

• Orders are processed and dispatched within 1–3 business days.
• Estimated delivery after dispatch:
  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days
  • Rush Shipping: 1–3 business days

🚨 Need Same-day or Next-day Delivery? Same-Day Delivery is available within Delhi NCR. Next-Day Delivery is available for select cities and pin codes across India. To check availability and opt for these services, please get in touch with us on WhatsApp: +91 99538 15377, and we will help you.

Once your order has been dispatched, you will receive tracking details via email, WhatsApp, and/or SMS.

Please note that delivery timelines are estimates and may be affected during peak festive periods (such as Rakhi, Diwali, Christmas, and New Year), adverse weather conditions, or operational delays from courier partners.

For International Orders

• Orders are processed and dispatched within 2–3 business days.
• Estimated delivery: 10–15 business days after dispatch.

Delivery timelines may vary depending on the destination country, customs clearance procedures, local postal services, and other factors beyond our control.

Please note that customs duties, import taxes, and any additional charges imposed by the destination country are the responsibility of the customer.

Shipping Charges

Within India

We offer Prepaid Shipping and Partial Cash-on-Delivery.

Shipping charges vary based on:

• Order value
• Shipping method selected (Standard, Express, or Rush)

The applicable shipping charges will be displayed at checkout before payment.

International Orders

Shipping charges are calculated based on:

• Destination country
• Package weight
• Courier service selected

The applicable shipping charges will be displayed at checkout before payment.

Please note that customs duties, import taxes, and any additional charges imposed by the destination country are the responsibility of the customer.

Shipping Partners

We work with trusted and reliable courier partners, including Blue Dart, Delhivery, & others for Domestic orders, and Aramex, Shiprocket, UPS, FedEx, & others for International orders to ensure safe and timely delivery.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, and/or WhatsApp, and/or SMS.

You can use the tracking information provided to monitor your shipment's progress until it reaches your doorstep.

Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at:

BELLA & COMPANY

• Email: ciaobellajewelsonline@gmail.com
• WhatsApp: +91 99538 15377
• Instagram: @ciaobella.jewels
• Business Hours: Monday–Saturday, 10:00 AM to 7:00 PM (IST)
• Website: https://ciaobella.in